Terms & Conditions
Who you are dealing with — agency & related entities
This website (phonerepairbrisbane.com.au) operates as an authorised booking and enquiry channel — an agent — for Repair Mate (repairmate.com.au). Phone Repairs Brisbane and Repair Mate are owned by the same parent company, Repair Mate (ABN 68 128 004 786).
When you request a quote, make a booking, or arrange a repair through this website, you are engaging Repair Mate to carry out the repair. We act as agent to collect your details and pass them to Repair Mate, which provides the repair service, quoted pricing, warranty and customer support. Repair Mate’s terms of service and warranty apply to the repair itself.
By submitting an enquiry, quote request or booking on this website, you agree that the details you provide (your name, phone number and/or email address, and the device and issue you describe) may be transmitted to, stored by, and handled by Repair Mate for the purpose of preparing your quote and completing your repair.
Brisbane, QLD iPhone Repairs (Phone Repairs Brisbane) – Repair Terms of Service
- Terms of Service
- These Terms of Service apply each time the customer (Customer) submits a request for Brisbane, QLD iPhone Repairs (Phone Repairs Brisbane) to provide repair services (Services) using a Customer Authorisation Form available on our website https://phonerepairbrisbane.com.au/.
- By accepting these terms or signing a Customer Authorisation Form, the Customer acknowledges:
- Understanding of these Terms of Service.
- Agreement to be bound by these Terms of Service.
- All data on the device has been backed up, understanding the risk of data loss.
- Understanding the potential impact of the Services on the manufacturer’s warranty.
- Definitions and Interpretation
- Definitions in this document are consistent with those outlined, unless the context requires otherwise.
- Interpretations will follow standard legal conventions as detailed in this section.
- Services Process
- Request for Services: The Customer requests Phone Repairs Brisbane to perform Services as specified in the Customer Authorisation Form.
- Quote Provision: Phone Repairs Brisbane may provide a Quote for Services, which is valid for ten (10) days and subject to change following assessment.
- Fees: The Customer agrees to pay the estimated Fees, acknowledging these are subject to change based on actual Service requirements.
- Completion of Services: Phone Repairs Brisbane will aim to complete Services by the Estimated Completion Date, subject to possible adjustments based on actual Service needs.
- Additional Services: If additional Services are required, Phone Repairs Brisbane will inform the Customer and seek approval before proceeding.
- Devices Beyond Economical Repair
- Phone Repairs Brisbane will inform the Customer if a device is deemed Beyond Economical Repair and discuss the options available, including the waiver of the Assessment Fee in exchange for the title to the device.
- Courier Service
- Availability and fees for Courier Services are outlined, including the process for booking and responsibilities of the Customer regarding device pick-up.
- Loan Device
- Phone Repairs Brisbane may provide a Loan Device, which must be returned in the same condition. The Customer is liable for any damage to the Loan Device.
- Service Risks
- The Customer acknowledges risks such as data loss, potential damage, and impact on manufacturer’s warranties.
- Use of Personal Information
- Personal information encountered during Service will be handled as per Phone Repairs Brisbane’s Privacy Policy.
- Phone Repairs Brisbane Warranty
- A ninety (90) day limited warranty on parts and services is provided, with specific conditions and processes for warranty claims outlined.
- Glass Only Repairs
- Details the limitations and specific warranty conditions for Glass Only Repairs.
- Customer Warranties and Indemnities
- The Customer provides certain warranties and indemnities related to the Services and the device.
- Refunds
- Outlines the conditions under which refunds may be requested and processed.
- Exclusion of Liability
- Details the limitations of Phone Repairs Brisbane’s liability in relation to the Services provided.
- Limitation of Liability
- Specifies the extent of Phone Repairs Brisbane’s liability in respect to breaches of Consumer Guarantees or warranties.
- General Provisions
- Includes clauses about applicable law, assignment, the entire agreement, severability, and the right of Phone Repairs Brisbane to vary these terms.
- Outsourcing of Services
- Brisbane, QLD iPhone Repairs (Phone Repairs Brisbane) may outsource certain repair services to third-party service providers. By accepting these terms, the Customer acknowledges and agrees to the outsourcing of services where necessary.
- Referral Fees and Direct Agreements
- Phone Repairs Brisbane may receive a referral fee for services outsourced to third-party providers. The Customer understands that their service agreement will be directly with the third-party service provider and not with Phone Repairs Brisbane.
- Sharing of Customer Details
- By submitting a request for Services and providing personal details on Phone Repairs Brisbane’s website, the Customer consents to Phone Repairs Brisbane sharing these details with the relevant third-party service provider solely for the purpose of facilitating the requested services.
- Phone Repairs Brisbane commits to sharing Customer details only with the end service provider directly involved in the provision of the outsourced services.
- The Customer agrees that their submission of details on Phone Repairs Brisbane’s website constitutes consent for such sharing of information.
- Data Protection and Privacy
- Phone Repairs Brisbane adheres to strict data protection and privacy standards, ensuring that Customer details are shared responsibly and only as necessary for the provision of services.
- The use of shared personal information by third-party service providers is subject to Phone Repairs Brisbane’s Privacy Policy, which outlines our commitment to data protection and the rights of the Customer in relation to their personal information.